Exchange and Return Policy

At Al Yaqoot Village Store, we are committed to customer satisfaction and providing high-quality products and a clear and convenient shopping experience.

This policy explains the terms and mechanism for exchanging and returning products purchased from the Yaqoot Village store, in order to guarantee customer rights and regulate post-purchase procedures.

Exchange and return period

The customer can request an exchange or return within seven days of receiving the product.

The exchange or return request must be submitted within this period, and no request will be accepted after its expiry except in cases approved by the store.

Exchange and return terms

In order for a product to be eligible for exchange or return, it must be in the same condition as when purchased.

The product must be unused, undamaged, and in its original packaging.

You must bring the original invoice or proof of purchase from the Yaqoot Village store.

All accessories or parts included with the product must be present when requesting a replacement or return.

Products that have been used, installed, damaged, or are missing their original packaging may not be accepted.

Cases in which refunds are accepted

Return requests are accepted if the product was damaged upon receipt.

Return requests are accepted if the product is defective or does not conform to the specifications outlined in the request.

A return request is accepted if a product different from the one the customer ordered is received.

A return request may be accepted if the customer is not satisfied with the product, provided that the product is in its original condition, within the specified return period, and in accordance with the terms of this policy.

Cases in which substitution is accepted

The customer can request a replacement product within seven days of the date of receipt, provided that the product is in its original condition, unused and in its original packaging.

Replacement is accepted if the product is damaged, defective, or different from the product ordered.

Replacement is also acceptable if the customer wishes to obtain an alternative product, subject to the availability of the required product and in accordance with the store’s terms and conditions.

Products that are neither exchangeable nor returnable

Products that have been used, installed, or damaged due to misuse are not eligible for exchange or return.

Products that are not in their original condition or do not contain the original packaging will not be accepted.

Products that have been customized or prepared according to the customer’s request are not accepted, except in the case of an error on the part of the store or a clear defect in the product.

Any product that has been tampered with or whose condition has been altered after receipt will not be accepted.

Damaged or faulty products

Please check the order immediately upon receipt.

If you receive a damaged, defective, or different product than the one ordered, you should contact customer service directly so that the situation can be assessed and appropriate action taken.

If the error is proven to be on the part of the Sapphire Village store, the store will bear the costs of shipping, replacement or refund as appropriate.

However, if the damage is caused by misuse or negligence after receipt, the store is not responsible for that.

Shipping fees

Shipping fees are not refunded, except in cases where the error is on the part of the Ruby Village store.

In the event of a return due to the customer’s request, the customer bears the shipping and return costs.

In the event of a replacement and the product is intact and there is no error on the part of the store, the customer bears the shipping costs of the replacement product.

In the event that a wrong or damaged product arrives and the error is on the part of the store, Al Yaqoot Village store will bear the shipping costs necessary to process the order.

How to request an exchange or return

To request an exchange or return, please contact customer service via email:

info@alyaqoutvillage.com

Please provide the following information when contacting us:

order number.

Customer name.

Mobile number.

Reason for requesting a replacement or refund.

Clear photos of the product in case it is damaged, defective, or different from the order.

The request will be reviewed and the customer will be contacted within up to 48 business hours.

Product Return Mechanism

If the exchange or refund request is accepted, the customer must return the product in its original packaging.

Please include a note inside the package that includes the order number, customer name, and contact number.

After the product is received by the store, it will be inspected and checked to ensure it meets the exchange or return requirements.

The appropriate action will be taken after inspection, whether it be replacement, refund, or issuing a purchase voucher, depending on the situation and agreement with the customer.

refund

If the return is approved, the product value will be refunded after deducting shipping fees and any fees associated with the payment process, if any.

The amount will be refunded to the original payment method whenever possible, or according to the mechanism adopted by the store.

The process of the amount appearing in the customer’s account may take a period of time that varies depending on the bank, credit card company, or payment service provider.

Replacement with another product

If the customer wishes to replace the product with another product, this will be done according to the availability of the required product.

If the alternative product is more expensive, the customer bears the price difference.

If the alternative product is cheaper, the customer can be compensated for the difference according to the mechanism determined by the store.

If an alternative product is not available, the customer can be compensated with another suitable product or with a voucher of the same value as the product, according to the customer’s wishes and the store’s policy.