Shipping and Delivery Policy

Our goal at Al Yaqoot Village Store is to ensure our customers are satisfied with their purchases, and to provide a clear and convenient shopping experience from the moment the order is completed until the product is received.

This policy explains the shipping and delivery mechanism, the conditions for returns and exchanges, and the circumstances under which requests related to products may be accepted after they have been received.

shipping

The order will be shipped after it has been confirmed and the payment process has been completed through one of the payment methods available in the store, whether by credit card, Mada card, Apple Pay, or bank transfer to our bank account.

Shipping fees, if any, are shown on the order completion page before payment is processed and the order is completed, so that the customer is aware of the full order value before confirming the purchase.

After the order is completed and confirmed, a representative from the shipping company will contact you on the mobile number registered in the order, in order to confirm the delivery location and deliver the order according to the data provided.

Orders within Riyadh city are delivered within a period ranging from two to five working days from the date of order completion and confirmation.

Delivery time may vary depending on the customer’s location, the nature of the product, shipping company conditions, and official working days.

Return

If the customer is not satisfied with the products he received, Al Yaqoot Village store allows the possibility of requesting a return within seven days from the date of receiving the product.

The customer must inspect the order upon receipt and contact the store immediately if the product is defective or damaged, or if a product other than the one ordered is received, so that the team can assess the problem and take appropriate action.

Return Policy

For products to be eligible for return, they must be in the same condition as when purchased, unused, and packaged in their original packaging.

To benefit from the return service, you must bring the original invoice or proof of purchase.

Return requests are accepted if the product is received damaged or defective, or if a different product is received than the one ordered.

Order shipping fees are not included in refunds.

Al Yaqoot Village store does not offer free return shipping, and any fees that may result from shipping returned products will not be refunded, except in cases where the error is on the part of the store.

How to request a return

To request a return, please contact customer service via email:

info@alyaqoutvillage.com

The order number, the reason for the return, and the products you wish to return must be clearly stated.

Our customer service team will respond to you within up to 48 hours. We appreciate your patience and cooperation.

If the return request is accepted, please pack the product or products to be returned inside the original packaging, and include a note inside the package containing the order number, customer name, and contact number.

After receiving and inspecting the product, the customer will be informed of the result of the return request and whether the refund has been approved.

If approved, the product value will be refunded minus shipping fees and credit card fees if payment was made via credit card.

Please note that the refund process may take some time depending on the procedures of your bank or credit card company.

Faulty or damaged products

If a product different from the one ordered from the store arrives, and the mistake was made by the Yaqoot Village store, the store will bear all shipping and product replacement costs.

This is done after the product is retrieved from the customer, inspected, and its condition verified.

Damaged or defective products are also dealt with according to the assessment of the customer service team, and in a manner that guarantees the customer’s rights according to the store’s policy.

substitution

The Ruby Village store allows for exchange requests within seven days of the date of receiving the product.

To benefit from the exchange service, you must bring the original invoice or proof of purchase, and the product must be in the same condition as when purchased, unused, and packaged in its original packaging.

The fastest way to get the desired product is to return the current product. After the return request is accepted, the customer can make a separate purchase of the new product.

Lack of alternative product

If the product requested for replacement is unavailable, the customer can be compensated with another alternative product if they wish.

The customer can also be given a voucher of the same value as the product, which can be used at any time through the Yaqoot Village online store website.

After that, the replacement product is shipped by the store, and the customer bears the full shipping costs, unless the reason for the replacement is due to an error on the part of the store.

Important notes

The customer must ensure that the mobile number and address registered in the order are correct, so that the delivery process can be completed correctly and without delay.

The customer bears any delay or additional cost resulting from entering incorrect data or the inability to contact him upon delivery.

Al Yaqoot Village Store reserves the right to refuse return or exchange requests that do not meet the conditions outlined in this policy.